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11
Jul
In the last year all any of us have heard about is Twitter, Facebook, Blogs or some other type of social media platform.
Social media marketing is starting to mature.
In the past businesses have failed to achieve an ROI because they failed to plan or have a strategy. If we create a Facebook account, Twitter account or for that matter any type of social media account with no objective or plan, then how will we know rather we achieved what we set out to do?
This means that we need to research our target audience, as well as figure out a plan of action and decide which social media sites can best help us achieve that plan. As our social media strategies mature, they will become more effective. And the neat thing about social media marketing is that it’s pretty easy to get ahead of our competition. The reason for this is that by nature people prefer doing things the easy way and with social media marketing, in most cases the more difficult it is, the better the results.
Let me give you an Example.
A very good tactic is building relationships with bloggers, yet very few people do this, while lots of people use article marketing, even though it is not nearly as effective.
My objective is to get my target audience to engage and participate, as well as to convert those followers and fans into paying customers.
Because we are able to track and measure our social media marketing strategies we have learned that social media marketing is not as effective when it’s a standalone strategy. We’ve also learned that companies that are still in the learning stages of social media marketing are less likely to spend money on social media marketing.
So…basically I need to investigate and see what motivates my audience and then determine how I can help my audience, get out of my efforts, that which motivates them. Once this is done I can determine what will spell success for that platform and start measuring to see if I am able to meet what I predetermined would spell out success.
Step 1 is to profile my target audience. I need to know and understand what platforms they use and how they are using those platforms. At the same time I am doing this I need to study my competitors to see how they are using social media marketing and rather or not they have been successful with it, up until this point.
Step 2 is to set my goals. And I will make this a lot easier by making sure that I am measuring targeted objectives and not things like brand awareness.
Step 3 is about taking action. Now that I’ve set my goals I need to make a plan that will allow me to meet those goals. This is where I specify what social marketing tactics I will be implementing and the timetables, campaigns and best practices, roles and responsibilities, policies and procedures, and budgets I will require. This is also where I will define my social marketing architecture – the pathways for connecting target audiences and conversations through content hubs, landing pages and conversion points.
Step 4 is where I determine what social media platforms I will be using. Here I will be looking at the platform and what I feel like the lifespan of that social platform is. This is when I will identify and select the social platforms that can help me obtain my overall goal. Will I use Facebook, Twitter, YouTube, LinkedIn all or something totally different to connect with my target audience?
The problem is that I need to know and understand what it is I want to measure, so let me layout a couple things I need to be looking at.
Things to Measure;
• Sales and Conversions
• Search Engine Rankings & Positions
• Engagement with Bloggers, Journalists, Twitterers, and others.
• Leads Generated
• Network size
• brand or product being talked about
• Website Traffic
• Improve Brand or Product Reputation
• Public Relations
• Customer Support Quality
• Customer Support Costs
What tools are available for measuring these things?
I can use;
• J.D. Power & Assoc.
• Yahoo! Alerts
• Bing Search
• Google Blog Search
• Yahoo! Search
• Twitter Search
• Google Alerts
• Google Search
• Google Analytics
One problem people have is that they put their website in the middle of their social media marketing strategies and look at how much traffic is being driven to that website, as the only measurable part of their social media marketing efforts.
Social platforms I want to use;
1. Facebook, LinkedIn, etc.
2. Microblogging Twitter, Jaiku, etc.
3. Content sharing YouTube, Flickr, SlideShare, etc.
4. Blogging
5. SEO
6. Advertising on blogs, social networks or other social media sites
7. Forums
8. Social Bookmarking
A good tactic would be participating in groups that are already populated with my target audience and not just build a Facebook fan page and wait.
Now it’s time to take a look at some of the things I want to use along with social media marketing.
• Website
• SEO
• Press Releases
• Online Ads
• Paid Search
Now when I start marketing on these sites one thing I want to keep in mind is that most people use social sites in the late afternoons, so my message is more affective, the more people that see it.
When using social media marketing, the one thing that I need to keep in mind is that I am only getting my message out to a small percent of the people who are actually following me.
Think about it…have you ever set and read all the twits you get in a day?
I normally read a couple at the top, but that’s it. If I am making a post myself I might skim a couple just to see what going on but their lucky if I read more than about 3. Most people do the same thing. So if you are getting your message out to 1% of the people that are following you, then you are doing well.
The only way to combat this is to spread out our efforts.
Other words, instead of just being on LinkedIn, I’ll be on Facebook. And instead of only being on YouTube I’ll be on Flickr, Slideshare, Photobucket, GoogleKnol, Squidoo, Vimeo, Hubpages, Work and Scribd. I’ll spread out the time of day when I post and I’ll increase the number of tools I use to spread my message. And for social bookmarking I have Delicious, Digg, StumbleUpon, Yahoo! Buzz, Technorati, Reddit, Kaboodle, Sphinn, and Mixx.
For me it is not about sending traffic to my site but rather generating leads.
One of the biggest reasons that more companies don’t enter or start doing social media marketing is that they either don’t have or don’t want to spend the money on someone full time doing their social media marketing, because they are uncertain as to rather they will get a ROI.
When people are in the process of making a purchase, what part of social media influences them the most through that purchasing process?
Blogs are great for education and getting them through the front door but once they get through the door blogs effectiveness begins to drop. While discussion forums and boards grow in importance, as a potential clients get closer to making a purchase.
Tags: Small Business Social Media Marketing Trainingnone







