Okay, so I had my first depth collection agency call me today and I have to say someone needs to educate them on how to go about collecting a debt.
1. Find out if anything is even owed before you start accusing people of things.
Jay calls up and starts accusing me of hiring a company to design a website and then refusing to pay for it. He had it half right, I am the one that designed the website and his client is the one that refused to pay for it.
2. First party agencies typically get involved earlier in the debt collection process and have a greater incentive to try to maintain a constructive customer relationship. That’s from Wikipedia
When I tried to explain everything to Jay and help him get his facts straight he hangs up on me. Come on Jay, grow up. Jay also claimed to be an attorney but then that was just Jay getting his facts confused again.
I call back and ask for his boss and I get William. I guess they hire people at RPS Worldwide based on how immature and disrespectful they can act.
Here are the facts for the RPS Worldwide employees.
I might have refunded the money up until the point that you idiots called up and showed your level of intelligent. As it is now I’d spend $10,000.00 to keep from paying $2,000.00. Had you been nice I might have refunded the money even though I don’t owe the money.
Had you guys looked into the matter a little more you could have be shown the finished site and seen that your client owes me money. But again, you decided to act like asses before finding out the facts.
So…to anyone thinking about hiring RPS Worldwide, I’d rethink the matter. In life things happen, I’ve seen people down on their luck one day and on top of the world the next. If a customer owes you money sending a bunch of immature asses after them will only make things worse.
In this case I don’t even owe this guy money, he owes me money and had he not called RPS Worldwide I would have tried to work something out with him, even a refund. But as it stands now RPS Worldwide has made me mad enough to come here and write this post about them.
Figure out away to get your money back without hiring RPS Worldwide, they will only make matters worse.
RPS is a total scam. I called today to find out what was happening with my case and they said they did not have me on file and the person handling the case was no longer there. So, why when I asked 3 weeks ago did she say she would ” look into it?” DO NOT USE THESE PEOPLE
but if you call back in a week I bet it will be in the system haha
These guys are a joke! I hired them to collect an invoice and they sent a letter that was so terribly written, the debtor contacted me and faxed it to me laughing. Jay, in writing was pretending to be an attorney. Thanks for nothing RPS
I just had a similar experience. Someone from RPS named Blanche just called me regarding a debt that had already been settled several months ago. Needless to say I was frustrated. When I tried to explain that to her, she became rude, confrontational, blutered something about seeing me in court and then hung up on me…. seriously?
So I called back the same number and insisted on speaking with a manager. Basil Hamdon came on the phone and introduced himself as a VP. I explained the situtation to him and he advised me that if I could send him the paperwork to the settlement he would take care of it.
I should not have to do that but, I will to try and get this settled once and for all. Let’s see if mr. Hanmdon makes good on his word.
I’ve been ‘dealing’ with RPS for almost three years and have not gotten the service I expected. Just a bunch of run around and lies. Forget they have a no collection no fee policy. They ask for money for ‘attorney fees’ up front and then do nothing. Do not use this company – they don’t do anything for you!